Privacy Policy

Effective Date: September 2026

At Blossoms of Blackburn, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you place an online flower order or interact with our website.

This Privacy Policy applies to all purchases made through our website, and is intended to be transparent and consistent with Australian privacy law.

1. Who We Are

This Privacy Policy applies to Blossoms of Blackburn, Blackburn Square, 32/66-104 Springfield Rd, Blackburn. Our website address is: https://www.blossomsofblackburn.com.au.

2. What Personal Data We Collect and Why

Orders: When you place an order, we collect your name, contact details, and the recipient’s name, delivery address and phone number so we can fulfil and deliver your order.

Comments: When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam. An anonymised string (hash) created from your email address may be sent to the Gravatar service: https://automattic.com/privacy.

Media: If you upload images to our website, avoid including embedded location data (EXIF GPS), as site visitors can download and extract this data.

Contact Forms: Information submitted via contact forms is securely stored and used for customer service purposes only. It will not be used for marketing without your consent.

3. Cookies

Cookies are used to enhance your experience and support website functionality:

  • Comments: opt in to save your name, email, and website in cookies for future convenience.
  • Login: login cookies last for two days, or two weeks if “Remember Me” is selected.
  • Edits: a cookie storing the post ID is saved when editing/publishing content and expires in one day.
  • Browser check: a temporary cookie is created on the login page to confirm browser support.
  • Shopping cart: cookies keep track of the items in your cart while you shop.

4. Embedded Content from Other Sites

Pages may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves as if you visited that site directly. Those sites may collect data, use cookies, and track your interaction.

5. Analytics

We may use anonymised analytics tools to understand website performance and user behaviour. This data helps us improve our services.

6. Who We Share Your Data With

We do not sell or rent your data. We share only what’s necessary to fulfil your order:

  • Couriers (to deliver your order)
  • Payment processors
  • Spam and security services

7. How Long We Retain Your Data

  • Order records are kept as required for tax and legal purposes.
  • Comments and their metadata are stored indefinitely.
  • Registered users can view, edit, or delete their personal data. Admins may manage this data as needed.

8. Your Rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask for it to be deleted (excluding data we must keep for legal, tax or security reasons). Contact us at hello@blossomsofblackburn.com.au.

9. How We Protect Your Data

We use HTTPS encryption and secure hosting, and access to personal data is limited to authorised staff. Our privacy practices are reviewed regularly.

10. Automated Decisions & Profiling

We do not use automated profiling. All orders and customer data are managed with human oversight.

11. Legal Responsibilities & Compliance

Blossoms of Blackburn handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). For any privacy questions, please contact us at hello@blossomsofblackburn.com.au or call (03) 8736 8818.